Shipping & Returns
Your Studio Tara jewellery will be delivered fully insured by our trusted couriers or registered post for orders outside India. All international orders are fully insured and are sent via a secure service. You will be notified by email as soon as your item has been dispatched. If you have any queries, please contact us at firstname.lastname@example.org or 044-43144511, we will be delighted to help. Please note that Studio Tara Jewellery cannot be liable for any local import duties and taxes imposed.
Shipping & Delivery
At the time of placing the order, you shall state the full name of the recipient as stated in his / her (recipient’s) government approved photo identification. At the point of delivery, the recipient shall collect the product, by furnishing any one of the following government approved photo identification card:
- Drivers License;
- Permanent Account Number (PAN) card;
- Voters Identification card; or
- Aadhaar card
All shipping charges and other local charges shall be borne by Studio Tara. Recipients accepting delivery should carefully examine the package delivered and shall not accept deliveries where the packaging has been tampered with. The recipient must take a video of the unboxing of the package, and if the contents have been delivered in a damaged state, only then will Studio Tara accept a return and send you a replacement. Studio Tara needs to be formally notified of the same via mail immediately (on the same day of delivery) along with the video of the package being unboxed. The recipient receiving the delivery also has the option to open the package and check its contents prior to accepting the delivery or signing the delivery receipt. They shall not accept deliveries, where they find that the box is empty or the contents are damaged or the contents are not in accordance to the order placed. Again, Studio Tara will require video proof of the same while unboxing.
The recipient, upon signing the delivery receipt, acknowledges the receipt of the product in terms of the order placed with Studio Tara. Studio Tara is not liable to the Customer / recipient for any refund / replacement, under any circumstance, for any subsequent complaints with respect to such deliveries.
If the recipient is not available at the time of delivery, Studio Tara / courier agent shall try and deliver the item thrice before returning the same to Studiotara.com. All costs for re-shipment and handling in the case of non-delivery to you shall be chargeable to you.
Guarantee for delivery made by Studio Tara is subject to terms and conditions of the courier company. Any inconsistency / errors in name or address will result in non-delivery of the product.
Delivery shall be made by Studio Tara / courier agent only after the photo and name of the recipient is verified and confirmed by them. To ensure safe and secure delivery of the package the details of the government photo identification will be noted. The recipient of the package must cooperate with the courier agent by providing required and valid copies of his / her government approved photo identification.
In case you want any other person to receive the delivery on his behalf he / she needs to specify details of the same at the point of ordering. All items shall be delivered directly to such person and under any circumstances whatsoever, you cannot change the recipient details after the order is processed.
DEFECTIVE AND DAMAGED ITEMS
Kindly note that that product needs to be videoed while being unboxed ,and if the contents have been delivered in a damaged state, only then will Studio Tara accept a return and send you a replacement. Studio Tara needs to be formally notified of the same via mail immediately (on the same day of delivery) along with the video of the package being unboxed. with the timestamp. Only under these circumstances will we accept a return and initiate a refund on receipt of the damaged product. You can contact us at email@example.com or 044-43144511 and we will help you resolve any issues as quickly as possible by replacing the item or delivering another item by way of an exchange or refunding the amount paid on receipt of the defective product. The faulty item will need to be returned to us by registered post acknowledgement due to the return address below:
Studio Tara, Old no 5, New no 9. CIT colony, 1st main road, Mylapore, Chennai 600004, Tamil Nadu, India. 044-43144511 / +91 98412 71929
We do not accept return of products once purchased, unless the product has reached you in a damaged condition. Kindly note that that product needs to be videoed whilst being opened on receipt, in front of the delivery person, who will then acknowledge that the piece was damaged during transit with the video of the damaged product with the timestamp. Only under these circumstances will we accept a return and initiate a refund on receipt of the damaged product. When you return your items to us under the above-mentioned conditions, please ensure you enclose your name and address and whether you require a refund or an exchange. Please pack the items back in the parcel and send it back to: Studio Tara, Old no 5, new no 9, 1st Main Road, CIT colony, Mylapore, Chennai 600004, Tamil Nadu, India. Contact: 044-43144511 or +91 9841271929. Studio Tara will not be liable for any transportation charges for return of jewellery. We strongly recommend that you send your order back to us by recorded delivery. We cannot accept responsibility for goods/ parcels lost in transit. Jewellery and goods purchased online cannot be exchanged or returned at any of our boutiques. If there are any problems with your refund, a member of customer services will contact you or please do feel free to contact us on 044-43144511 or +91 9841271929.
Refunds due to non-availability of Product
Any refunds due by Studio Tara to you for non-availability of products shall be made in one of the following manners, at the sole discretion of Studio Tara:
- Credit card: Your credit card account will be re-credited with the refund amount by Studio Tara. The refund amount will be credited to your account within the time span stipulated by the bank which has issued the credit card; or
- Cheque or wire transfer: The refund amount shall be deposited into your bank account by Studio Tara within seven (7) business days after the receipt of your request for refund; or
- Cash or demand draft: If you have made an over the counter purchase by paying cash or demand draft, Studio Tara shall pay the refund amount to you through cash or demand draft within seven (7) business days after the receipt of the payment by Studio Tara